How Meta88 Protects Your Privacy
Six key approaches we use to keep your personal data safe at all times
Advanced-Level Encryption
All data transmitted between your device and meta88's servers is protected by industry-standard 256-bit SSL encryption. This means sensitive information such as your bank details and password cannot be read even if intercepted by a third party during transmission.
Secure Data Storage
Member personal data is stored in data centres equipped with multi-layered physical and digital access controls. Only specifically authorised personnel can access these databases, and every access is logged for internal security audit purposes.
No Data Sales
Meta88 does not sell, rent, or transfer your personal data to any third party for marketing purposes. Your data belongs to you — we use it solely for platform operations, identity verification, and payment processing.
Malaysia PDPA Compliance
Meta88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure all collection, processing, and storage of member personal data meets the legal requirements set by the Malaysian Government.
KYC Identity Verification
Our KYC (Know Your Customer) process is designed to protect you from unauthorized account use. Identity documents you submit are stored securely and used solely for verification purposes — they are never shared with any external party.
Data Breach Notification
In the event of any security incident affecting your personal data, meta88 is committed to notifying you within the timeframe required by law. We will also take immediate action to contain the incident and prevent further harm.
1. Introduction
Meta88 takes our responsibility to protect every member's privacy seriously. This Privacy Policy is crafted to ensure you fully understand how your personal data is managed — from the moment you first visit our website through to becoming a loyal member.
This policy applies to all users accessing the meta88 website at https://meta88.fun, the Meta88 mobile app, and any other services provided by Meta88. By using our platform, you agree to the terms set out in this Privacy Policy.
Important Note: Please read this Privacy Policy carefully. If you do not agree with any part of this policy, you may choose not to use the meta88 platform. Continued use following any amendments to this policy constitutes your acceptance of those changes.
2. Data We Collect
Meta88 collects your personal data through several different methods depending on how you interact with our platform. Generally, we collect two main types of data:
Data You Provide Directly:
- Full name, date of birth, and identity card or passport number (for the KYC process).
- Email address, mobile number, and account password.
- Bank account details, credit/debit card numbers, or eWallet information for processing deposits and withdrawals.
- Residential address submitted during the verification process.
- Copies of identity documents uploaded for the KYC process.
Data Collected Automatically:
- Your IP address, device type, operating system, and browser version.
- Gaming activity data including game type, betting amounts, play duration, and transaction records.
- Log data recording the date, time, and actions you perform on the platform.
- General location data derived from your IP address for location verification purposes.
- Cookie and tracking technology data as described in section 5.
Meta88 only collects data that is strictly necessary to operate the platform, process payments, verify identities, and meet legal requirements. We do not collect excessive or irrelevant data beyond our operational purposes.
Below is a summary of the data types, purposes of collection, and the legal basis supporting each:
| Data Type | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity Information | Account verification & KYC | Contractual Requirement |
| Payment Information | Deposit & withdrawal processing | Contractual Requirement |
| Platform Activity Data | Fraud detection & service enhancement | Legitimate Interest |
| Technical & Device Data | Platform security & analytics | Legitimate Interest |
| Marketing Data | Promotional communications & offers | Consent |
3. How We Use Your Data
The personal data we collect is used solely for legitimate, clearly stated purposes. Meta88 uses your data for the following:
- Account Management: Creating, verifying, and managing your member account, including handling registration and secure login.
- Financial Transaction Processing: Processing deposits, withdrawals, and all other financial transactions efficiently and securely using high-level encryption.
- Identity Verification (KYC): Verifying the identity of each member to meet anti-money laundering (AML) requirements and confirm minimum age.
- Fraud Detection & Security: Monitoring suspicious activity, preventing unauthorized access, and protecting your account from security threats.
- Customer Support: Responding to inquiries, resolving issues, and providing the technical support you need.
- Service Communications: Sending important account-related notifications, including transaction confirmations and security updates.
- Marketing (with consent): Sending promotional information, bonus offers, and the latest meta88 news — only if you have consented to receive such communications.
- Legal Compliance: Meeting applicable legal and regulatory obligations, including reporting suspicious transactions to relevant authorities when required.
Meta88 will not use your personal data for any purpose not stated in this Privacy Policy without obtaining your consent first.
4. Sharing Data with Third Parties
Your data privacy is our priority. meta88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the following limited situations, we may need to share your data:
- Payment Service Providers: Financial institutions, banks, and eWallet providers used to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Platform Technology Providers: Companies that provide gaming software, security systems, and technical infrastructure for the meta88 platform. Their access is limited strictly to the data required.
- Regulatory Authority: Government agencies, regulatory bodies, or law enforcement authorities when we are required to do so under Malaysian law.
- Identity Verification Service Providers: Third parties that assist with the KYC process and member identity document verification. Such sharing is strictly limited and governed by confidentiality agreements.
Every third party we work with is required to comply with equivalent data protection standards with our policies. We will not share your data with any party that lacks adequate data protection safeguards.
5. Cookies & Tracking Technologies
Meta88 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The types of cookies we use are as follows:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting anonymized data on how members use the platform to help us identify and fix technical issues.
- Functional Cookies: Saving your personal preferences such as language, display settings, and game choices to make your experience more comfortable.
- Analytics Cookies: Helping us understand overall platform usage patterns for continuous improvement purposes.
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the meta88 platform.
6. Data Security
Meta88 continually invests in the latest security infrastructure to ensure your personal data is always protected. Our security measures include:
- 256-bit SSL encryption for all data transmitted between your device and our servers.
- Multi-layered firewall systems and intrusion detection operating 24/7.
- Continuous security monitoring by meta88's internal cybersecurity team.
- Strict role-based access control (RBAC) for all staff handling member data.
- Regular security audits by independent experts to identify and address system vulnerabilities.
- Two-factor authentication (2FA) available for all member accounts as an added layer of protection.
- Regular data backup procedures to ensure service continuity under all circumstances.
While we take all reasonable measures to protect your data, no system can guarantee 100% absolute security. You also play a key role in protecting your account by using a strong password and keeping your login details confidential.
7. Your Rights
As a data subject, you have specific rights under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding your personal data held by meta88. These rights include:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data.
You may request deletion of your personal data in certain circumstances permitted by law.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request that we provide your data in a structured, machine-readable format.
In certain circumstances, you may request that we restrict the processing of your personal data.
To exercise any of the above rights, please contact our Data Protection team via the support email listed in the Contact Us section. We will process your request within 30 business days and may require identity verification before doing so.
8. Data Retention & Deletion
Meta88 retains your personal data for as long as your account is active and for the period required after account closure to fulfil our legal obligations. Specifically:
- Active account data is retained for as long as your account exists and remains active on the meta88 platform.
- Following account closure, financial transaction data is retained for a minimum of 7 years to comply with tax and anti-money laundering legal requirements.
- Customer support communication logs are retained for 3 years after the last interaction.
- Marketing data and communication preferences are deleted within 30 days of you withdrawing consent or closing your account.
Once the retention period expires or upon a valid request, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
9. Third-Party Links
The meta88 platform may contain links to third-party websites or services from time to time. This Privacy Policy applies only to the meta88 platform. meta88 is not responsible for the privacy practices or content of any third-party websites you access through those links.
We encourage you to read the privacy policy of every website you visit, especially before providing any personal information to them.
10. Children
The meta88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under 18. If we discover that a minor's personal data has been collected without parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe your child has registered on our platform without your consent, please contact our support team immediately.
11. Privacy Policy Amendments
Meta88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant amendments occur, we will:
- Updating the "Last Updated" date shown at the top of this page.
- Displaying a clear notice on the meta88 platform homepage for a reasonable period.
- Sending email notifications to all registered members when amendments are significant and affect your rights.
Continued use of the meta88 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you disagree with the changes, please stop using the platform and contact us to close your account.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
Support Email: [email protected]
Response Time: Within 2 business days
Supported Languages: Malay & English
You can also reach us via the live chat function available on the meta88 platform, 24 hours a day, 7 days a week. Our team is always ready to assist you with any privacy or data security concerns.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.